Refund policy

Refund and Returns Policy

Last updated: 11 August 2026

This policy sets out when refunds are and are not available across our digital training programmes, one-on-one coaching, speed clinics and gift cards. It applies alongside your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which we cannot and do not exclude.

Digital training programmes (Bronze, Silver, Gold and any other downloadable programme)

Our training programmes are digital products delivered instantly. Access is granted the moment your order is confirmed, and the material cannot be returned once it has been supplied.

For this reason, we do not offer refunds or exchanges on digital programmes for change of mind. This includes changing your mind after purchase, buying the wrong programme, deciding the programme is not right for you, or being unable to complete it.

Please check you have selected the correct programme before completing your purchase. If you are unsure which programme suits your stage, contact us before you buy and we will help you choose.

This does not affect your statutory rights. Under the Consumer Guarantees Act 1993, our programmes must match their description and be fit for the purpose we say they are fit for. If a programme is faulty, materially different from how it was described, or you cannot access it, contact us at jamesmortimer04@gmail.com and we will put it right, by restoring access, replacing the files, or refunding you where the law requires it.

One-on-one coaching sessions

  • Cancel or reschedule more than 48 hours before your session and we will reschedule you at no charge, or issue a credit valid for 12 months.
  • Cancel less than 48 hours before your session, or do not attend, and the session fee is forfeited.
  • If we cancel or reschedule a session, you may choose a new time, a credit, or a full refund.

Unused session credits are not redeemable for cash.

Speed clinics and events

Places at our clinics are limited and are held for you once booked.

  • Bookings are final. We do not refund clinic bookings for change of mind or non-attendance.
  • Your place may be transferred to another participant if you arrange this with us before the event.
  • If TM Track Club cancels or postpones an event, you will be offered a transfer to the rescheduled date or a full refund, whichever you prefer.
  • If an event is disrupted by circumstances outside our control, such as weather or venue closure, we will offer a rescheduled date or a credit.

Gift cards

Gift cards are non-refundable and cannot be exchanged for cash. They may be used across any product on our store.

Subscription purchases

Where a product is sold on a recurring basis, please see our Subscription Cancellation Policy for how cancellations, notice periods and renewals work.

How to contact us about a refund

Email jamesmortimer04@gmail.com with your order number and what has gone wrong. We aim to respond within 2 business days.