Cancellation policy

Subscription Cancellation Policy

Last updated: 11 August 2026

Some of our programmes are offered on a recurring subscription. This policy explains how billing, renewal and cancellation work. It applies in addition to our Terms of Service and Refund and Returns Policy.

How billing works

When you buy a subscription product, you authorise us to charge your payment method at the price and frequency shown on the product page, on each renewal date, until you cancel. The price, the billing frequency and any subscription discount are displayed before you complete your purchase.

Subscriptions renew automatically. We will send you a reminder before each renewal.

Cancelling: four weeks notice

You may cancel your subscription at any time. We require four weeks notice of cancellation.

Coaching programmes are built and adjusted ahead of each training block, so this notice period allows your coach to close out your current block properly rather than stopping mid-programme.

To cancel, either sign in to your customer account on this site and cancel your subscription there, or email jamesmortimer04@gmail.com and ask us to cancel it for you.

How the notice period works:

• If you cancel more than four weeks before your next renewal date, you will not be charged again. Your subscription ends on that renewal date.
• If you cancel within four weeks of your next renewal date, that renewal will still be charged. Your subscription then ends at the end of that cycle, and you keep full access for the whole period you have paid for.

There is no minimum term beyond this notice period, and no cancellation fee. You are never charged for a period you cannot use, because access always runs to the end of whatever you have paid for.

Refunds on subscriptions

Because programme content is delivered digitally and immediately, we do not refund subscription payments for change of mind, and we do not refund part-months.

This does not affect your rights under the Consumer Guarantees Act 1993. If content is not delivered, is faulty, or is materially different from its description, contact us and we will put it right.

Skipping and pausing

Where the option is available on your subscription, you may skip an upcoming delivery from your customer account.

Failed payments

If a renewal payment fails, we will retry it and let you know. If payment cannot be taken, your subscription and your access may be paused until payment succeeds.

Price changes

If we change the price of a subscription, we will tell you before it takes effect and you will have the chance to cancel first.

Questions

Email jamesmortimer04@gmail.com with your order number.