Shipping policy

Delivery Policy

Last updated: 11 August 2026

We do not ship physical goods. Everything we sell is delivered digitally or attended in person.

Digital training programmes

Your programme is delivered immediately after your payment is confirmed. You will receive an email with your access link, and your files are also available from your customer account on this site.

Delivery is usually instant. If your access email has not arrived within 30 minutes, please check your spam or promotions folder first, then contact us at jamesmortimer04@gmail.com and we will resend it.

Some programme content, such as later-stage drill videos, is released progressively rather than all at once. Where that applies, it is stated on the product page.

There is no delivery charge on digital products.

One-on-one coaching

Sessions are booked and attended in person at an agreed location, or online where arranged. We will confirm the time and place with you by email after purchase.

Speed clinics and events

Clinic places are attended in person at the venue advertised for that event. Venue, date and start time are confirmed by email after booking.

Gift cards

Gift cards are delivered by email to the address given at checkout, usually within a few minutes of purchase.

Access problems

If you cannot open or download your programme, email jamesmortimer04@gmail.com with your order number and we will restore your access.